In-house average weekday ridership for December was 2,956, up by 1.86% from last year. Supplemental providers average weekday ridership was 399, up by 30.82%. Combined in-house and supplemental providers average weekday ridership was 3,355, up by 4.60%.
Fiscal year-to-date in-house and supplemental provider total ridership is up by 25,358 boardings, up 4.84% as compared to the same time period in fiscal year 2025.
Handi-Van on-time performance measured from 10 minutes prior to scheduled pickup time to 30 minutes after scheduled pickup time was 84.58% for December. The Handi-Van on-time performance (all early to scheduled pickup time to 30 minutes after scheduled pickup time) was 85.60%. On-time performance for trips with a desired arrival time was 56.23% (drop-offs completed within a 45-minute window before the clients’ desired arrival time) and 88.00% for all drop-offs completed before the clients’ desired arrival time.
An analysis was done to compare Handi-Van trip times with comparable bus trip times. A comparable fixed-route trip time is the scheduled on-vehicle bus time as calculated by Google Transit for the same origin and destination plus 30 minutes to account for walking, waiting, and transferring required on the fixed-route system. During the month of December, Handi-Van operated 73,319 trips including 6,695 trips that were longer than one hour in trip time. The analysis found that 76.12% of the Handi-Van trips longer than an hour were completed in the same time or less than a comparable fixed-route trip.
An analysis of excessive trip times was performed on all monthly Handi-Van trips with travel times in excess of one hour. The analysis found that 587 or 8.77% of these trips were more than 15 minutes longer than comparable fixed-route trips. 1,012 or 15.12% of trips were slower than their comparable fixed-route trip by less than 15 minutes.
Average vehicle availability was 77.48% for December, up by 7.14% from last year.
Over the month of December, reservationists answered 40,673 calls. Of those calls, 60.97% were answered within 3 minutes, and 73.31% were answered in 5 minutes.
| December FY2026 |
December FY2025 |
% Change FY 25 to 26 |
6 Month FY2026 |
6 Month FY2025 |
% Change FY 25 to 26 |
Benchmark | |
|---|---|---|---|---|---|---|---|
| Total Monthly Ridership | 91,664 | 87,186 | 5.14% | 548,946 | 523,588 | 4.84% | |
| Average Weekday Ridership | 3,355 | 3,208 | 4.60% | 3,416 | 3,267 | 4.57% | |
| Unique Riders During the Month | 5,807 | 5,600 | 3.70% | 5,758 | 5,582 | 3.17% | |
| Cost per Revenue Hour | $118.89 | $116.54 | 2.02% | $118.39 | $115.98 | 2.08% | <= $90 |
| Cost per Passenger Trip | $57.46 | $55.56 | 3.42% | $56.22 | $54.55 | 3.06% | <= $39 |
| Cost per Revenue Mile | $8.04 | $8.06 | -0.25% | $8.03 | $8.00 | 0.37% | <= $6.20 |
| Passenger Trips per Revenue Hour | 2.07 | 2.10 | -1.36% | 2.11 | 2.13 | -0.94% | >= 2.2 |
| Farebox Recovery | 2.54% | 2.87% | -0.33% | 2.75% | 2.96% | -0.21% | 8% |
| On-Time Arrivals (Within 0-30 Min Window) | 74.32% | 76.29% | -1.97% | 76.14% | 76.90% | -0.76% | |
| Early Arrivals (> 10 Minutes) | 1.02% | 0.79% | 0.23% | 0.77% | 0.84% | -0.07% | < 2% |
| Very Early Arrivals (> 30 Minutes) | 0.04% | 0.02% | 0.02% | 0.04% | 0.04% | 0.00% | < 1% |
| On-Time and Early Arrivals (Up to 10 Min Early) | 84.58% | 87.74% | -3.16% | 86.99% | 88.51% | -1.52% | >= 90% |
| On-Time and All Early Arrivals | 85.60% | 88.54% | -2.94% | 87.76% | 89.35% | -1.59% | >= 90% |
| Very Late Arrivals (>30 Minutes) | 2.15% | 0.98% | 1.17% | 1.44% | 0.81% | 0.63% | < 1% |
| On-Time Drop-Offs (Within 45 Mins) | 56.23% | 62.10% | -5.87% | 55.33% | 55.97% | -0.64% | > 90% |
| Comparative Trip Length Analysis | 76.12% | 72.36% | 3.76% | 74.45% | 73.30% | 1.15% | 50% |
| Excessive Trip Length | 8.77% | 10.24% | -1.47% | 9.23% | 9.74% | -0.51% | 1% |
| No Show / Late Cancellation Rate | 4.33% | 4.49% | -0.16% | 4.10% | 4.25% | -0.15% | < 5% |
| Advance Cancellation Rate | 25.81% | 23.49% | 2.32% | 21.81% | 21.10% | 0.71% | < 15% |
| Missed Trip Rate | 2.43% | 1.19% | 1.24% | 1.69% | 1.04% | 0.65% | < 0.5% |
| Complaints per 1,000 Trips | 3.07 | 2.29 | 34.06% | 2.64 | 2.38 | 10.92% | <= 1.25 |
| Calls Answered Within 5 Minutes | 73.31% | 98.33% | -25.02% | 91.46% | 99.00% | -7.54% | 99% |
| Vehicle Availability | 77.48% | 70.34% | 7.14% | 80.49% | 74.82% | 5.67% | >= 80% |
Note 1: Benchmarks are based on DTS Analysis "Short Range Transit Operations Plan - Tools to Measure Performance (May 2012)"
Note 2: Calls answered within 5 minutes benchmark based on DOJ Agreement (Agreement Between the United States of America and the City and County of Honolulu Under the Americans with Disabilities Act) paragraph 12
